At Aura Femme Wellness (“Aura Femme,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, create an account, or otherwise interact with us.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website www.aurafemmewellness.com and related services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, as well as certain information automatically when you use our website.

Information You Provide

Depending on how you interact with Aura Femme, we may collect:

Name

Email address

Mailing and shipping address

Billing information

Phone number

Account login information

Order and purchase information

Information you provide when contacting customer support

Information you provide when signing up for newsletters, promotions, or other communications

We only request information that is reasonably necessary for the applicable service or transaction.

Payment Information

When you make a purchase, payment information may be processed by our third-party payment processors.

Aura Femme does not generally store complete credit or debit card numbers on its own servers. Payment information is handled according to the applicable payment processor's privacy and security practices.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address

Browser type and device information

Operating system

Pages visited

Date and time of visits

Referring website or source

General website usage and interaction information

We may use cookies, pixels, tags, and similar technologies to help operate, analyze, and improve our website.

3. How We Use Your Information

We may use the information we collect to:

Process and fulfill orders

Provide products and services

Send order confirmations and shipping updates

Respond to customer service inquiries

Create and manage customer accounts

Process payments

Improve our website, products, and customer experience

Send marketing communications when permitted by law

Provide personalized content, offers, and promotions

Detect and prevent fraud, abuse, or unauthorized activity

Maintain website security

Comply with legal and regulatory obligations

Enforce our terms, policies, and agreements

We do not use your personal information for purposes unrelated to those described in this Privacy Policy without providing appropriate notice where required.

4. Marketing Communications

If you choose to subscribe to Aura Femme marketing communications, we may send you emails about products, promotions, wellness content, special offers, and other updates.

You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link included in the email.

Please note that you may continue to receive transactional or service-related communications, such as order confirmations and shipping updates, even after opting out of promotional communications.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly

Remember preferences

Understand how visitors use our website

Measure website performance

Improve our marketing and advertising

Provide relevant content and advertisements

Some cookies may be placed by third-party service providers that assist us with analytics, advertising, payment processing, or other website functions.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

6. Third-Party Services

We may work with third-party companies that help us operate our business and website. These providers may process personal information on our behalf for purposes such as:

Payment processing

Order fulfillment

Shipping

Website hosting

Website analytics

Email marketing

Customer support

Advertising and marketing

Fraud prevention

Website security

These third parties may only access information necessary to perform their services, subject to their own privacy policies and applicable requirements.

7. How We Share Information

We may share personal information with trusted service providers when necessary to operate our business and provide services to you.

We may also disclose information when reasonably necessary to:

Comply with applicable laws, regulations, legal processes, or governmental requests

Protect the rights, property, or safety of Aura Femme, our customers, or others

Detect, investigate, or prevent fraud or security issues

Enforce our agreements and policies

Support a business transaction such as a merger, acquisition, financing, or sale of assets

Aura Femme does not sell your personal information for monetary compensation unless otherwise disclosed and permitted by applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The specific retention period may vary depending on the type of information and the reason it was collected.

10. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you

Request correction of inaccurate information

Request deletion of certain personal information

Request information about how your personal information is collected and used

Opt out of certain marketing communications

Exercise other privacy rights provided by applicable law

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

Aura Femme is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Social Media and Advertising

Aura Femme may use social media platforms, advertising services, analytics tools, and similar technologies to understand website activity and measure the effectiveness of our marketing.

These services may collect information about your interactions with our website and may use cookies, pixels, or similar technologies according to their own privacy policies.

Client to confirm the specific services currently used on the website, such as Meta Pixel, Google Analytics, Google Tag Manager, or other advertising/analytics tools.

14. U.S. State Privacy Rights

Certain U.S. states provide residents with additional privacy rights.

Depending on your state of residence and applicable law, you may have rights concerning the collection, use, disclosure, correction, deletion, or sale/sharing of your personal information.

If applicable, Aura Femme will process verified privacy requests in accordance with the requirements of applicable state privacy laws.

To submit a privacy request, please contact us at the email address below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

16. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Aura Femme Wellness
Email: [email protected]
Website: www.aurafemmewellness.com